Privacy Policy

Effective Date: December 23, 2025

Gonexs ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our IT services, including web development, mobile apps, AI solutions, and digital marketing. We comply with the Digital Personal Data Protection Act, 2023 (DPDPA), Information Technology Act, 2000 (IT Act), and applicable international laws like GDPR for global users.

1. Information We Collect

We collect information to provide and improve our services:

Personal Information: Name, email, phone number, address, and business details provided via contact forms or service agreements.
Usage Data: IP address, browser type, pages visited, and interaction data from our website and tools.
Service Data: Project details, technical specifications, and data processed during IT services (e.g., app development).
Cookies and Tracking: We use cookies for analytics and functionality. You can manage preferences in your browser.

2. How We Use Your Information

We use your information for:

Providing IT services like web/mobile development and AI solutions.
Communicating with you about projects, updates, and support.
Improving our services through analytics and feedback.
Complying with legal obligations under DPDPA and IT Act.

Legal bases include consent, contractual necessity, and legitimate interests.

3. Data Sharing and Transfers

We do not sell your data. We may share with:

Service providers (e.g., cloud hosts) under contracts.
Legal authorities if required by law.

For global clients, data may be transferred internationally with safeguards like encryption.

4. Data Security and Retention

We implement reasonable security practices per IT Act Section 43A, including encryption and access controls. Data is retained only as needed for services or legal requirements. In case of breaches, we notify affected users promptly.

5. Your Rights

Under DPDPA and GDPR, you have rights to:

Access, correct, or erase your data.
Withdraw consent or object to processing.
Data portability.
Lodge grievances with the Data Protection Board.

6. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect data from minors.

7. Updates to This Policy

We may update this policy. Changes will be posted here with the effective date.

8. Contact Us

For questions, contact:
Gonexs
15A, Coimbatore, Tamil Nadu, India - 641101
Email: privacy@gonexs.com
Phone: +91 9600557707